► First of all, let's think about the problems faced by American users when using fiber laser cutting Machine?
1.The most concerned is the maintenance and localization service demand
1) Delayed supply of spare parts for fiber laser cutting machines.
⭕ The most common is the long replacement cycle of lenses, nozzles and other consumables.
⭕ Secondly, the cutting machine can not guarantee the normal use of the transaction, for the schedule can not be predicted.
⭕The solution is to choose the brand of local warehouse spare parts.
luminary nozzles
2) Software compatibility problems
⭕ Common problem: CAD files and control system format conflict (such as DXF version does not match).
⭕ Solution:
- Use common post-processing software (e.g. SigmaNEST or Lantek) to convert the file format.
- Update the controller firmware to support new standards such as DWG 2023.
2. Operational training and the risk of misuse
1) Optical path calibration errors
⭕ High-frequency error: lens shift leads to reduced cutting quality.
⭕ Training points:
- Calibrate the three-mirror system using the red light positioning tool (error ≤ 0.1 mm).
- Clean the focusing mirror regularly (1 time per week to avoid water residue).
(2) Improper parameter settings lead to failure
⭕ Case: Excessive cutting speed leads to aluminum plate reflection burned laser head.
⭕ Preventive measures:
- Enable the AI parameter recommendation function (e.g. Bystronic's Cut Assist).
- Use anti-reflection coated cutting head for highly reflective materials (copper, aluminum).
Luminary staff demonstrate the correct parameters for customers
3. Fiber laser cutting machine cutting quality and process problems
1） Low cutting efficiency
⭕ Phenomenon: the cutting machine can not properly cut thick metal plate, cutting carbon steel over 20mm slow or cut through.
⭕ Reason: insufficient power (need to ≥ 6kW) or improper gas parameters.
⭕ Solution:
- Use nitrogen gas to assist in cutting thick plates (pressure ≥ 2MPa) to reduce the oxidized layer
- Adjust the laser perforation parameters (peak power accounted for 60% -80%) to enhance the penetration efficiency
2) Small hole cutting deformation
⭕Phenomenon: Hole diameter < plate thickness when the edge of the burnt or deformed.
⭕Cause: Concentration of laser energy leads to the expansion of the heat-affected zone.
⭕ Improvement measures:
- Switch to blast piercing mode (oxygen pressure is the same as cutting pressure).
- Increase cooling time to reduce heat accumulation.
Lumanary cnc fiber laser cutter sample
In conclusion, when users have the need to buy laser cutting, they always face technical challenges, localization needs, and other issues．LUMINARY LASER CNC SOLUTIONS INC in order to meet this customer demand problem, in the United States, Texas and other places to open the laser cutting machine warehouse and service team, real for customers to solve the worries.
► The following is an example of a laser cutting machine purchased by one of our customers:
Q：Premise:
The customer's need near Texas was for a sheet metal laser cutting machine and was unsure of the power.
Luminary provides two technical solutions:1. Customers to our Texas cutting machine plant, our professional technical engineers (Spanish/English bilingual service) face-to-face to analyze the customer's needs, to give solutions, and on-site customer needs in the plate cutting machine to achieve out, and packages training, packages after-sales! Will not let the customer have any worries!
2. We can go to the customer's factory, site visits, to give customers the most professional and most suitable for their programs, and all-in-one service, installation to the door, door-to-door training and after-sales service, spot spot, saving time, resources.
Sample in our Texas company
Finally, the customer chose to come to our factory to try the machine. We both experienced a day of communication, detailed discussion, to determine a satisfactory program for the customer. For our spot, the customer is very surprised and sure.
To provide customers with the best plan and price
Our advantage
Bilingual Mastery Program: From equipment installation to process upgrading, English/Spanish speaking experts will escort you throughout the whole process;
7×24h On-Site Guardianship: When other suppliers are still arranging multinational engineers, our technical team is already in your workshop to diagnose the problems;
Profit-Driven Partnership: We not only sell equipment, but also train your technical team to create profit.
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